Gap assessment
against ISO/IEC 20000-1:2018
IT Service Management
ISO 20000-1 Consulting
Prove the quality of your IT services
ISO/IEC 20000-1 is the international standard for IT Service Management Systems (SMS). It helps organisations deliver consistent, reliable and customer-focused IT services. Certification gives a strong advantage for managed service providers, data centres, cloud providers and internal IT teams that want to show service excellence.
- 8 focus areas covered
- 1 expert team, end to end
01
How we help
SMS scoping and design
Service catalogue and Service Level Management
Process design and improvement
incident, problem, change, release, configuration, capacity, availability and continuity management
Supplier and relationship management
Alignment with ITIL 4 practices
Integration with ISO 27001 and ISO 22301
Internal audit, management review and certification readiness
02
Outcomes
- Fewer outages and faster incident resolution
- Clear service commitments that customers trust
- A recognised certification that helps you win tenders and contracts
Raise the standard of your IT services.
Tell us what you need to test, certify or protect. An expert from our team will get back to you.